1. Cancelling the subscription
Your cancellation takes effect at the end of the current billing term. You keep using the service until then; nothing is charged for the next term.
Cancel from the subscription settings in your account or write to [email protected].
2. Refunds
No refund is given for a term that has been used or made available for use. Amounts are refunded in error cases such as an accidental double charge or an outage caused by Coldsolve.
Refunds go back to the card that was charged, within the payment provider’s processing time.
3. Downgrading
A move to a lower plan applies at the end of the current term. Your current plan’s rights continue until then.
4. Upgrading and extra users
Upgrades and extra users activate immediately. The charge is the pro-rated difference for the remaining part of the term.
5. Sales to businesses only
Coldsolve is sold to businesses only; there are no consumer (B2C) sales. The consumer right of withdrawal therefore does not apply to these sales.
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