1. Scope and related notices
This policy applies to the coldsolve.com website, one-to-one consultation form and website communications operated by Storade Yazılım Araştırma ve Geliştirme Limited Şirketi.
The Privacy Notice provides the disclosure required under Türkiye’s KVKK, while the Cookie Policy explains browser-storage choices. This policy complements those documents.
2. Information collected
- Name, work email, company, role and enquiry details supplied through consultation or contact forms, plus optional phone and website.
- Correspondence and business requirements you share by email or in direct conversations.
- Limited connection, error and security records required to operate the website safely.
- Language, cookie and local-storage choices.
3. How we use information
- Respond to consultation and contact requests and prepare the relevant participants.
- Operate the website securely, accessibly and reliably and prevent misuse.
- Meet statutory recordkeeping and disclosure duties.
- Run analytics or marketing technology only where you have made the relevant choice.
5. Retention and security
Consultation requests that do not become a commercial relationship are deleted automatically after 90 days. Converted records are retained only for the relevant contract and statutory periods.
Form content is encrypted at the application layer and available only to authorised sales operators. Access control, logging, communications and system-security measures are applied in proportion to risk.
6. Your choices, rights and contact
You can change storage choices from the Cookie Policy and exercise personal-data rights using the methods in the Privacy Notice. Contact us at [email protected] with privacy questions.